created by Richard Llewellyn /
Operations Director
In the current digital era, websites not only act as a platform to display products and services but also as a potent sales channel. If you’re delving into online selling, here are some tips to guide you right.
Refine Your Strategy
Determine the main goal of your online presence. Is it for selling products/services, generating leads, showcasing what you offer, or providing after-sales support? Research current e-commerce trends and successful online shops to understand best practices and potential pitfalls.
Design a User-Friendly Online Store
Your website often acts as the first touchpoint with potential clients. Ensure it’s visually pleasing, easy to navigate, and mobile-responsive. Prioritise security, especially concerning customer data, and keep updated with the latest e-commerce regulations.
Streamline the Payment Process
Provide various payment options, including credit/debit cards, digital wallets, and other online payment systems. While services like PayPal remain favoured, think about newer platforms that offer reduced transaction fees or added features. A smooth payment process can enhance customer loyalty and foster repeat purchases. There has been a recent rise in Buy Now Pay Later services such as Klarna to offer more options for customers to purchase.
Get it right behind the scenes
Think about the way you will handle orders as this has a significant impact on customer perception and a simple journey from purchase to receipt of goods can turn a one-off sale into repeat business. An automated system can deliver speed and efficiency to the order process and connect different functions in your company responsible for handling the order.
Delivering the goods
Evaluate the best delivery methods for your products. For digital products, ensure fast and secure downloads. For physical products provide tracking options and perhaps next-day delivery. A clear and fair return policy can also enhance customer trust.
Promote Your Online Shop
With the rise of digital marketing tactics, ensure you’re utilising search engine optimisation (SEO), pay-per-click advertising, social media marketing, and email campaigns to draw traffic to your site.
Know the regulations
Online selling has its own set of rules. Familiarise yourself with updated laws, such as the General Data Protection Regulation (GDPR) and other local e-commerce regulations, to ensure compliance and build customer trust.
Be cyber savvy
With the rise in cyber threats, ensure your website is protected against potential attacks. Regularly refresh your security software, adopt robust password policies, and consider advanced measures like two-factor authentication. Having a backup site or system can also aid in maintaining business continuity in the event of breaches.
Mobile Optimisation
In today’s digital age, over half of online shopping is done via mobile devices. Ensure your website is mobile-optimised to provide a seamless shopping experience for users on the go. A responsive design that adjusts to different screen sizes can significantly boost engagement and sales.
Personalisation
Modern shoppers expect a tailored shopping experience. Use advanced algorithms and data analytics to offer product recommendations, personalised deals, and content based on a user’s browsing history, preferences, and past purchases. This not only enhances the user experience but also increases the chance of repeat purchases.
Social Commerce
Social media isn’t just for connecting with friends anymore. Platforms like Instagram, Facebook, and TikTok now offer integrated shopping features, allowing businesses to tap into vast audiences. You can create a seamless shopping experience for your followers by showcasing and selling products directly through social posts.
Chatbots and Customer Support
Instant support can make a difference in converting a visitor into a customer. Implement chatbots on your site to provide real-time assistance, answer frequently asked questions, and guide users through the purchase process. This 24/7 support system can significantly enhance user satisfaction.
Reviews and Testimonials
Word of mouth in the digital world comes in the form of reviews and testimonials. Encourage satisfied customers to leave positive feedback on your site. Displaying these reviews can build trust and influence potential buyers, as they often rely on other customer reviews before making a purchase.
Subscription Models
Offering subscription-based services or products can create a consistent revenue stream. Whether it’s a monthly beauty box, weekly meal kits, or access to exclusive content, subscriptions can foster customer loyalty and ensure regular sales.
Stay Updated
The digital landscape is ever-evolving. Stay updated with the latest e-commerce trends, technologies, and consumer behaviours to remain competitive and cater to the changing needs of your audience.
Augmented Reality (AR) Shopping
Bring the in-store experience online with AR. Allow customers to virtually “try on” clothes, and accessories, or even visualise furniture in their space before buying. This interactive shopping experience can reduce return rates and increase customer satisfaction.
Sustainability
Eco-conscious shopping is on the rise. Highlight your brand’s sustainable practices, eco-friendly products, or initiatives. Whether using recycled packaging, supporting fair trade, or offsetting carbon footprints, showcasing your green efforts can attract a more conscious consumer base.
Multi-channel Selling
Diversify your sales channels. While your website is your primary sales platform, platforms like Amazon, eBay, Etsy, or Pinterest can tap into their vast user bases. Ensure consistent branding across all channels for a unified brand presence.
Analytics and Data
Knowledge is power. Utilise e-commerce analytics tools to gain insights into user behaviour, best-selling products, and potential areas for improvement. Regularly reviewing this data can guide your marketing strategies, product offerings, and user experience enhancements.
By integrating these strategies into your online selling approach, you can stay ahead of the curve and cater to the evolving needs of the modern shopper.
If you are considering building an e-commerce website, check out some of the sites we’ve already built for customers here. If you would like more information, please contact us.
