Quote Management Software for Freight Company

Southampton Freight Services (SFS)

Introduction

Southampton Freight Services Ltd (SFS) is a leading provider of international freight forwarding services, specialising in air, sea, and road freight. To streamline their operations and enhance customer service, SFS wanted to implement a custom quote management software designed to efficiently manage multiple aspects of their business and improve quote accuracy. They approached the software team at b4b to provide a solution.

the challenge

Before the implementation of the new software, SFS struggled with managing a vast array of data across airlines, clients, airports, and currencies. The process of creating quotes for different freight types was cumbersome and prone to errors, leading to inefficiencies and potential customer dissatisfaction. SFS needed a solution that would allow them to customise and manage quotes easily whilst ensuring precision in their cost calculations.

Solution

The new quote management software developed for SFS includes several key features that cater to the unique needs of the freight forwarding industry:

Comprehensive management capabilities

The software enables SFS to manage critical data concerning airlines, clients, airports, and currencies in one centralised system, streamlining operations and reducing the risk of errors.

Versatile quote creation

SFS can now create customised quotes for airfreight, sea freight, and road freight, ensuring that all transportation modes are covered efficiently.

Per quote type customisation

The system allows SFS to tailor their quote requirements based on the type of quote, providing flexibility and specificity to meet diverse client needs.

Advanced charge and cost calculations

The software facilitates the creation of specific charge types for quotes and enables precise calculation of in/out costs, optimising financial management and pricing accuracy.

result

The introduction of the quote management software has transformed the quoting process for Southampton Freight Services. The ability to manage essential data from a single platform has significantly reduced administrative burdens and improved operational efficiency. Customisation options have allowed SFS to better meet client requirements and adapt to various freight scenarios, leading to better client satisfaction.

By integrating management of airlines, clients, airports, and currencies with advanced quote creation and financial calculation capabilities, SFS is now better equipped to handle the dynamic demands of the freight forwarding industry.

In fact, SFS were so pleased with the solution, they reached out to b4b once again to develop a consignment management system to complement their existing software.

Find out more