Introduction
the challenge
Before the implementation of the new software, SFS struggled with managing a vast array of data across airlines, clients, airports, and currencies. The process of creating quotes for different freight types was cumbersome and prone to errors, leading to inefficiencies and potential customer dissatisfaction. SFS needed a solution that would allow them to customise and manage quotes easily whilst ensuring precision in their cost calculations.
Solution
The new quote management software developed for SFS includes several key features that cater to the unique needs of the freight forwarding industry:
result
The introduction of the quote management software has transformed the quoting process for Southampton Freight Services. The ability to manage essential data from a single platform has significantly reduced administrative burdens and improved operational efficiency. Customisation options have allowed SFS to better meet client requirements and adapt to various freight scenarios, leading to better client satisfaction.
By integrating management of airlines, clients, airports, and currencies with advanced quote creation and financial calculation capabilities, SFS is now better equipped to handle the dynamic demands of the freight forwarding industry.
In fact, SFS were so pleased with the solution, they reached out to b4b once again to develop a consignment management system to complement their existing software.
We have been working with b4b for many years and used their team to create our CRM system in 2022 and later our warehousing system in 2024. Due to our company's niche of handling last mile deliveries for vessels, off-the-shelf stock based warehousing systems would not work for our business model.
The system we were using previously was only semi-automated and required double entry of information on two computer systems, which was incredibly time consuming. We made a basic outline of what the project needed to achieve from start to finish and over several meetings refined this further with the help of the insightful team at b4b, who were extremely adept at providing solutions to potential problems. B4b then produced a prototype of how the system would work in terms of functionality, along with a timescale for delivery.
The new warehousing system created by b4b has exceeded our expectations and has been in constant use since day one of its inception. The system has saved us huge amounts of admin time, avoiding the need for double entry, providing printed output for despatch, sending automatic notifications to clients in real time, and providing a reference for any queries. At the touch of a button, you can see an entire movement record, including photographs.
Any issues were quickly remedied by b4b without exception. With our ongoing support package, our intention is to continue building on this to automate other tasks in the future, such as billing, and to provide live customer access to their shipments via a web portal.
Stuart Green
Security, IT and Regulatory Compliance Manager
Get in Touch
