Website & SEO for Town & Country Communications
Town & Country Communications
Introduction
Southampton Freight Services (SFS) is a leading international freight forwarding company and a long-standing client of b4b. Having previously partnered with SFS to develop their bespoke quoting and consignment management platforms, they approached us again to create a dedicated Client Portal.
The aim of the new portal was to provide SFS clients and vessels with greater visibility over their consignments, whilst also reducing internal administration by enabling clients to accept or decline quotations directly online.
The Challenge
SFS required a secure and intuitive client portal that seamlessly integrated with their existing consignment and quotation platforms. The portal needed to display accurate, real-time data whilst ensuring users could only access information relevant to them.
In addition, new functionality was required across both the consignment and quotation systems to support user invitations, manage portal access, and relay quotation decisions back to SFS in real time. The solution had to improve transparency for clients as well as streamline workflows for the SFS team.
Key Features & Functionalities
The Client Portal was designed to enhance transparency, improve communication, and streamline internal processes for the SFS team.
Result
SFS are extremely pleased with their new Client Portal and are looking forward to introducing it to their clients and vessels. The platform delivers improved visibility, faster decision-making, and reduced administrative overhead, further strengthening SFS’s digital infrastructure and client experience.
SFS are already exploring opportunities to introduce additional features in the future to continue enhancing the portal and supporting their ongoing growth.
