website user experience

web UX

having a website that is well made and user-friendly can set you ahead of the competition. We don’t just create websites that look great – they work great too.

delivering a good user experience

User Experience (UX) is the process our web and software teams use to create websites and apps that provide relevant and intuitive experiences to users.

This involves consideration to the entire customer acquisition and buying process and involves our brand & strategy department as well as other areas of expertise within b4b including digital marketing and content.

The design of the customer journey experience includes aspects of branding, graphic design, usability and function. We advise our clients that the goal of good UX is to help users do what they want to do quickly and efficiently when interacting with their business.

understanding the customer journey

At b4b we believe that the key to good UX is a deep understanding of our clients’ customers and their needs & wants at each stage of the customer journey. We engage the expertise of our Software Department to scope and robustly analyse customer touchpoints throughout the customer journey using our Business Process Modelling methodology.

Studies confirm that poorly functioning websites negatively impact levels of engagement, demonstrating higher bounce rates and lower conversions.

Our in-house web developers deliver unparalleled web UX for our clients’ customers. To discuss your requirements, please contact us on 01202 684400.

"b4b did a great job in learning about our ship repair business, understanding our requirements and translating it all into a fantastic looking website that is both functional and professional."
Peter Warren
SMS Marine
our web projects
Tapper Funeral Service
Tapper Funeral Service
web design & development
Wright Minimix
Wright Minimix
web design & development, seo
Chalet Heavenly
Chalet Heavenly
brand, photography, website development, SEO, PPC & social media
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